Search Complaint Procedure
Property Search Southwest has a formal written complaints procedure for handling complaints speedily and fairly. If you wish to make a complaint it will be handled as follows:
- The complaint will be acknowledged within 5 working days of receipt
- A complaint will normally be dealt with fully within 20 working days of its receipt. If there are valid reasons for the consideration taking longer, you will be informed in writing or via telephone or email as you prefer and receive a response at the very latest within 20 working days.
- At your request, we will liaise with counselling organisations acting on your behalf.
- A final decision will be in writing or via email as appropriate
- If you are not satisfied with the final outcome, you may refer the complaint to The Property Ombudsman Scheme (TPOs)and we will give you contact details.
- We will co-operate with The Property Ombudsman Scheme (TPOs) during the resolution investigation and comply with any decision.